Start with the simplest thing: is it on, is it plugged in, is it the right input. Most problems are one of those three.
No sound from the speakers
- Is the power amp at the back on? See Power on and off.
- In Mixing Station, is the channel unmuted and the fader up? Is the main fader up?
- Is the meter moving on that channel? If not, check the cable or the wireless pack.
- If it’s a wireless mic, check the batteries and that the mic is switched on.
No sound in a stage monitor
- Is the wedge switched on (back panel)?
- In Mixing Station, check that channel’s send to that monitor mix.
Feedback (squealing)
Pull down the fader of the mic that’s ringing, then lower that mic’s monitor send. Usually a mic is pointed at a wedge or a speaker.
No picture on a screen
- Is the TV on and set to the right input?
- Is ProPresenter running and showing a slide, not a black screen?
- Check the SDI cable at both ends.
- If there’s a converter or splitter in the chain, check that it has power.
See Video routing for what feeds each screen.
In ProPresenter: Cmd + Opt + 1 opens screen configuration. Check that every screen is assigned and enabled.
Music is playing and won’t stop
The house Sonos speakers are separate from the sound system and always on. Control them from the Sonos app on the church Wi-Fi.
No camera in ProPresenter
- Main camera: check the camera’s power and the SDI cable into DeckLink channel 4.
- Side camera: it comes in over NDI, so check that it’s on the network.
- Restart ProPresenter. The startup macro brings the camera back up.
- Check the camera and audio inputs in ProPresenter’s settings (
Cmd + ,).
Video won’t play or has no sound
- Play it once before the service. Every time.
- No sound: check the video’s audio settings in ProPresenter and the ProPresenter channel in Mixing Station.
- Won’t play: re-add the file to the presentation.
Lights don’t change with slides
Check that Lightkey is running, then choose the right preset by hand. See Lights.
Livestream problems
See Livestream.